GDPR Compliance

Last Updated: May 29, 2026

Our Commitment to GDPR

Vortex Shine is committed to protecting the privacy and personal data of all individuals, including those in the European Economic Area (EEA), in accordance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
• Contract: Processing is necessary for a contract we have with you (e.g., booking confirmations)
• Legal Obligation: Processing is necessary for us to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights don't override those interests

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at:

Email: [email protected]

International Data Transfers

Your personal data may be transferred to and processed in Canada. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Booking records: 7 years (for legal and accounting purposes)
• Marketing consent: Until consent is withdrawn
• General inquiries: 2 years

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 142 Caribou Trail, Canmore, Alberta, T1W 2X9, Canada

We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two additional months, and we will inform you.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority.

Updates to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.